Our Customers Say:

 

“We have had the pleasure of working with Monroe Telephone and its staff for the past five months. During these months of our acquaintance we have worked with their many capacities. They possess all of the characteristics one would look for inside a business relationship. Although I am fairly new in the realm of answering services and call center services, they have helped my staff along with myself feel very comfortable with calling for special requests and/or bring to their attention something that we think needs to be modified according to how my company operates. Monroe Telephone has proven to have the intelligence, capabilities, and the dedication to making sure all of our needs are met on a month to month basis. This leaves me very confident in that no matter what the situation or circumstance, Monroe’s and its staff will be able to tackle the issue at hand and leave the table with a happy and satisfied customer.”

Rare Coin & Currency Dealer

I would like to offer this letter of recommendation for services our business has received from Monroe Telephone Answering service. We have used the services of Monroe's for a number of years (10yrs.) now and have always been more than happy with the professionalism and courtesy we have receive from their staff. Their staff is very prompt and accurate in their efforts to receive the callers information and to forward this to us in a timely manner. I would highly recommend Monroe Telephone Answering Service.....

Heating, Ventilating, and Air Conditioning Service Company

 

"....We would like to express our gratitude to your receptionists for the continuous support they give our customers, their professionalism and courteousness to our Patients/Customers is greatly appreciated....."

Physicians Clinic

"Our hats off to you for providing the same reliable service and the high standards after hours that we provide customers during normal business hours."

AutoParts Reseller

"Your professionalism and thorough receptionists are always helpful to our employees and more importantly our callers. We have found your services an invaluable tool for our business and wouldn't know what to do without you."

Welding School

"....By having you provide around the clock service, our customers satisfaction and service level have increased. We would also like to thank your management staff for ease in instruction changes and for giving us the confidence in knowing that we can rely on you...."

Motor Service Company

"... we are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business on a professional level...."

Shopping Center

“As a national advertiser with aggressive scheduling and timely demands, working with Monroe made sense.  When we had technology changes to make, they made it a priority and came up with solutions.  When we needed to pull recordings in order to improve our customer experience, they typically delivered the same day so we could surpass our customer’s expectations. Without the Monroe team having been behind us, we would not be where we are today.”

 

Rare Coin Dealer

 

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Answering Services, Call Center Services, Telephone Answering Service, Order Taking, Call Center Providers, Client Care, Call Centre, Voice Mail Service, Appointment Scheduling, Order Entry, Message Taking, Reservations, Customer Support Services, Virtual Office, Catalog order entry, inbound, Customer Service, Inbound Telemarketing, Lead Management, Live Transfer, Outsourcing, Direct Mail, VOIP, Business Call Centers, Small Call Center, Telemarketers, Call Center Solutions Provider, b2b, inbound services, Oncall, On Call, Auto Lead Capture, On Demand, Seminar Registration, Message Taking, Messaging Solutions, Text, Texting, Alpha Paging, Emergency Response, Disaster Response, eCommerce, e-Commerce Solutions, On-Demand Call Center, Services, RSVP Services, Toll Free Numbers, Customer Retention, are all aspects of our services.

We serve the entire United States including: Texas, Abilene, Amarillo, Austin, Beaumont, Bryan, College Station, Galveston, Houston, Dallas, Jasper, Fort Worth, El Paso, Lufkin, Nacogdoches, Orange, Bridge City, Port Arthur, Lumberton, San Antonio, Texarkana, Texas City, Waco, TX, Alabama, Montgomery, AL, Alaska, Juneau, AK, Arizona, Phoenix, AZ, Arkansas, Little Rock, Fort Smith, Fayetteville, Springdale, Jonesboro, North Little Rock, Pine Bluff, AR, California, Sacramento, CA, Colorado, Denver, CO, Connecticut, Hartford, CT, Delaware, Dover, DE, Florida, Tallahassee, FL Georgia, Atlanta, GA, Hawaii, Honolulu, HI, Idaho, Boise ID, Illinois, Springfield, IL, Indiana, Indianapolis, IN, Iowa, Des Moines, IA, Kansas, Topeka, KS, Kentucky, Frankfort, KY, Louisiana, Baton Rouge, Slidell, Shreveport, Bossier City, New Orleans,  Gretna, Alexander, Lake Charles, Monroe, Alexandria, DeRidder, Kenner, New Iberia, Lafayette, Natchitoches, Sulphur, Westlake, Hammond, LA, Maine, Augusta, ME, Maryland, Annapolis, MD, Massachusetts, Boston, MA, Michigan, Lansing, MI, Minnesota, St. Paul, MN, Mississippi, Jackson, MS, Missouri, Jefferson City, MO, Montana, Helena, MT, Nebraska, Lincoln, NE, Nevada, Carson City, NV, New Hampshire, Concord, NH, New Jersey, Trenton, NJ, New Mexico, Santa Fe, NM, New York, Albany, NY, North Carolina, Raleigh, NC, North Dakota, Bismarck, ND, Ohio, Columbus, OH, Oklahoma, Oklahoma City, OK, Oregon, Salem, OR, Pennsylvania, Harrisburg, PA, Rhode Island, Providence, RI, South Carolina, Columbia, SC, South Dakota, Pierre, SD, Tennessee, Nashville, TN, Utah, Salt Lake City, UT, Vermont, Montpelier, VT, Virginia, Richmond, VA, Washington, Olympia, WA, West Virginia, Charleston, WV, Wisconsin, Madison, WI, Wyoming, Cheyenne, WY,

 

Strong Customer Service skills.